Watchfect.com

Last Updated: [Insert Date]

1. INTRODUCTION

Welcome to Watchfect.com (“Website”, “we”, “us”, or “our”). These Terms and Conditions (“Terms”) govern your access to and use of our website and services, including the purchase of luxury watches and related products.

Watchfect.com operates as a direct luxury watch retailer, not a marketplace. All products listed are owned, sourced, inspected, and sold directly by Watchfect.com.

By accessing or using this Website, you agree to be legally bound by these Terms. If you do not agree, you must not use our services.

2. ELIGIBILITY

You must:

  • Be at least 18 years old
  • Have the legal capacity to enter into binding agreements
  • Provide accurate and truthful information

We reserve the right to refuse service at our discretion.

3. NATURE OF PRODUCTS

We specialize in:

  • Brand new luxury watches
  • Pre-owned luxury watches
  • Rare, discontinued, and collectible timepieces

All watches are:

  • Authenticated by professionals
  • Inspected for condition and functionality
  • Accurately described to the best of our knowledge

4. PRODUCT AUTHENTICITY GUARANTEE

We guarantee that all watches sold are:

  • 100% authentic
  • Free from known counterfeit components
  • Verified through internal and third-party expertise where necessary

If any item is proven inauthentic, we will:

  • Offer a full refund
  • Cover verification costs (subject to approval)

5. PRICING AND PAYMENT

5.1 Pricing

  • Prices are listed in SGD (unless otherwise stated)
  • Prices may change without notice
  • Errors in pricing may result in order cancellation

5.2 Payment Methods

We accept:

  • Bank transfer
  • Credit/debit cards
  • Approved digital payment methods

5.3 Payment Verification

All payments are subject to:

  • Fraud screening
  • AML/KYC checks (see Section 16)

Orders may be delayed or canceled if verification fails.

6. ORDER ACCEPTANCE

We reserve the right to:

  • Refuse or cancel any order
  • Limit quantities
  • Request additional verification

An order is only confirmed when:

  • Payment is received and cleared
  • Compliance checks are completed

7. SHIPPING AND DELIVERY

  • Fully insured shipping
  • Signature required upon delivery
  • Delivery timelines are estimates only

Risk transfers upon confirmed delivery.

8. RETURNS AND REFUNDS

8.1 Eligibility

Returns may be accepted if:

  • Requested within [X] days
  • Item is in original condition
  • No signs of wear or tampering

8.2 Non-Returnable Items

  • Customized watches
  • Watches sold as “final sale”

8.3 Refund Processing

  • Refunds issued after inspection
  • Fees may apply (restocking, transaction fees)

9. WARRANTY

9.1 Manufacturer Warranty

Applies if still valid.

9.2 Watchfect Warranty

For pre-owned watches:

  • Mechanical functionality warranty: [e.g., 6–12 months]
  • Does not cover:
    • Wear and tear
    • Water damage (unless specified)
    • Misuse

10. PRE-OWNED WATCH CONDITION GRADING STANDARDS (CRITICAL SECTION)

We apply a strict, transparent grading system:

10.1 UNWORN / LIKE NEW (Grade A+)

  • No visible signs of wear
  • May include original stickers
  • Full set typically included
  • Movement performance: within manufacturer specs

10.2 EXCELLENT (Grade A)

  • Minimal signs of wear (light hairline marks only)
  • No dents or deep scratches
  • Crystal: flawless
  • Bracelet/strap: near new condition
  • Movement: fully functional, recently tested

10.3 VERY GOOD (Grade B+)

  • Light surface scratches visible under inspection
  • Minor bracelet stretch (if applicable)
  • No structural damage
  • Crystal: may have micro marks, not affecting visibility
  • Movement: accurate and stable

10.4 GOOD (Grade B)

  • Noticeable wear from regular use
  • Light dents or deeper scratches possible
  • Bracelet stretch more evident
  • May require polishing if desired
  • Movement: functional, may not be recently serviced

10.5 FAIR (Grade C)

  • Significant cosmetic wear
  • Visible dents, scratches, or aging
  • Replacement parts may be present
  • Service recommended or required
  • Sold at discounted value

10.6 IMPORTANT CONDITION DISCLAIMERS

  • Condition grading is subjective but standardized internally
  • Macro photography may exaggerate imperfections
  • Vintage watches may show aging consistent with age
  • Water resistance is not guaranteed unless explicitly stated

11. PRODUCT DESCRIPTIONS

We strive for accuracy, but:

  • Minor discrepancies may occur
  • Images are for illustration
  • Specifications may vary

12. TRADE-INS AND BUYBACKS (IF APPLICABLE)

We may offer:

  • Trade-in valuations
  • Direct purchase offers

All offers:

  • Are non-binding until inspection
  • Subject to authentication and condition verification

13. LIMITATION OF LIABILITY

To the fullest extent permitted by law:

  • We are not liable for indirect or consequential damages
  • Liability is limited to the purchase price of the product

14. INTELLECTUAL PROPERTY

All content on Watchfect.com:

  • Logos, images, text, design
  • Are owned or licensed by us

Unauthorized use is prohibited.

15. PROHIBITED USE

You agree not to:

  • Use the Website for illegal purposes
  • Attempt fraud or misrepresentation
  • Interfere with security systems

16. ANTI-MONEY LAUNDERING (AML) & KNOW YOUR CUSTOMER (KYC)

16.1 Compliance Commitment

Watchfect.com complies with applicable AML laws and regulations, including Singapore regulatory frameworks.

16.2 Customer Identification (KYC)

We may require:

  • Government-issued ID
  • Proof of address
  • Source of funds verification

For:

  • High-value transactions
  • Suspicious activity
  • First-time customers

16.3 Transaction Monitoring

We monitor transactions for:

  • Unusual payment patterns
  • Structuring (multiple small payments)
  • Third-party payments

16.4 Right to Refuse or Cancel

We reserve the right to:

  • Reject transactions without explanation
  • Freeze orders pending verification
  • Report suspicious activity to authorities

16.5 Record Keeping

We maintain records of:

  • Customer identity
  • Transactions
  • Communications

As required by law.

16.6 Politically Exposed Persons (PEPs)

Additional checks may apply to:

  • PEPs
  • High-risk jurisdictions

16.7 Sanctions Compliance

We do not transact with:

  • Sanctioned individuals
  • Restricted entities

17. FRAUD PREVENTION

We actively implement:

  • Payment screening
  • Device tracking
  • Behavioral analysis

Orders flagged as high-risk may be canceled.

18. PRIVACY

Use of personal data is governed by our Privacy Policy.

19. FORCE MAJEURE

We are not liable for delays caused by:

  • Natural disasters
  • Supply chain disruptions
  • Government actions

20. GOVERNING LAW

These Terms are governed by the laws of Singapore.

21. DISPUTE RESOLUTION

Disputes shall be resolved:

  • First through negotiation
  • Then through Singapore courts

22. AMENDMENTS

We may update these Terms at any time. Continued use constitutes acceptance.

23. CONTACT INFORMATION

Watchfect.com
Email: [Insert Email]
Address: [Insert Address]

24. FINAL DISCLAIMER

Luxury watches are:

  • Mechanical instruments
  • Subject to wear and maintenance

Buyers acknowledge:

  • Natural aging
  • Performance variation
  • Responsibility for servicing